At Leviathan Marine Supply, we are dedicated to providing you with the highest quality marine products. We understand that sometimes a return is necessary, and we aim to make the process as straightforward as possible while aligning with our return policy.
Return Period
Returns are accepted within 30 days from the date of receipt.
Return Authorization (RMA)
A Return Merchandise Authorization (RMA) number is required for all returns. Returns sent without a valid RMA number will not be accepted.
To request an RMA, please provide the original invoice number, details of the product being returned, and the reason for the return. You can obtain an RMA by:
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Sending an email to support@leviathanmarinesupply.com
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Calling our Customer Service team at 770-727-5514
Return Conditions
For a return to be processed, all products must be:
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Complete: Including all parts, accessories, and documentation.
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In Original Packaging: The item must be in its original, undamaged packaging.
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Resalable: The product must be in new, unused condition, suitable for resale.
Non-Returnable Items:
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Non-stock items are considered final sale and are not eligible for return.
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Opened or unsealed DVDs, CDs, and cartography cannot be returned unless they are found to be defective.
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Items requiring service, warranty, or repair should be returned directly to the respective manufacturer, not to Leviathan Marine Supply.
Shipping & Restocking Fee
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The customer is responsible for all shipping costs associated with returning the merchandise.
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A restocking fee of up to 15% may be applied to your refund. For specific details on your return, please contact our RMA department.
Refunds & Credits
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Refunds will be processed after the returned merchandise has been received, inspected, and approved.
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All refunds will be issued to the original payment method. Please allow 7-10 business days for the credit to appear on your statement.
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Please note that any return or request not meeting the criteria of this policy may be declined or returned to the sender at their expense.
We appreciate your business and are here to help if you have any questions.